{"id":1903,"date":"2023-01-10T17:23:40","date_gmt":"2023-01-10T15:23:40","guid":{"rendered":"https:\/\/norttipaikalle.fi\/?p=1903"},"modified":"2026-01-20T13:52:12","modified_gmt":"2026-01-20T11:52:12","slug":"osticket-customer-support","status":"publish","type":"post","link":"https:\/\/norttipaikalle.fi\/fi\/osticket-customer-support\/","title":{"rendered":"osTicket gives an effortless support experience"},"content":{"rendered":"

Meet osTicket.<\/h2>\n\n\n\n

osTicket has been with me for around 7 years or so.  It was an absolute game changer when it was deployed. A shared mailbox for customer support can quickly become a jumbled mixture of support requests and business emails. Think of osTicket as an effective drop-in replacement for all this!   Support requests are automatically routed to the correct team and agent, and team leads have complete visibility to the support load, making sure that everything runs smoothly.<\/p>\n\n\n\n

From large organisations with international service teams to solo entrepreneurs, osTicket scales beautifully. I\u2019ve set it up for a 100-person company with regional teams and also for a single-user business to manage both their customer service requests.<\/p>\n\n\n\n

osTicket<\/a> is openSource so you can easily download and run it in-house for only the cost of the electricity to run the server (for me, it\u2019s 100% renewable \ud83d\ude09).\u00a0 Plus, since it is open source, it can be easily customised to fit your brand.<\/p>\n\n\n\n

The support system allows you to have an account directly with the system, or sign with your Google or Microsoft account.<\/p>\n\n\n\n

\"osticket<\/figure>\n\n\n\n

To get osTicket up and running on your own server can be done by the afternoon.  In the example above, this included spinning up a new virtual machine on Proxmox<\/a> and installing the web server and osTicket software. The configuration is quite straightforward to set it up to start collecting email from a dedicated email account. After time is spent to set up the agent accounts, and tweak the branding, we are good to go.<\/p>\n\n\n\n

When hosted via N\u00f6rtti Paikalle, your osTicket instance can be set up and integrated with your current domain in a much shorter time frame.<\/p>\n\n\n\n

If you are ready to radically simplify your customer service experience, you know where I am!<\/p>\n\n\n\n

<\/div>\n\n\n\n
\n

Haluatko tiet\u00e4\u00e4 lis\u00e4\u00e4?<\/h2>\n\n\n\n
\n
Anna minun tarjota sinulle kahvi!<\/strong><\/a><\/div>\n\n\n\n
Visit N\u00f6rtti paikalle’s osTicket <\/strong>\ud83e\udd13<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Meet osTicket. osTicket has been with me for around 7 years or so.  It was an absolute game changer when it was deployed. A shared mailbox for customer support can quickly become a jumbled mixture of support requests and business emails. Think of osTicket as an effective drop-in replacement for all this!   Support requests […]<\/p>\n","protected":false},"author":1,"featured_media":1900,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"'kay... So... We have a fresh new support system from osTicket in place! 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The appointment for the online meeting was made well advance, you\u2019ve had the necessary comfort break, your coffee is by your side, you think you\u2019ve got a great network connection, the online meeting starts .. and someone says \u201cYou\u2019re breaking up..\u201d. \u201cCan you hear me\u2026","rel":"","context":"Kategoriassa "Blog"","block_context":{"text":"Blog","link":"https:\/\/norttipaikalle.fi\/fi\/category\/blog\/"},"img":{"alt_text":"woman in white shirt showing frustration, \u201cyou\u2019re breaking up\u201d","src":"https:\/\/i0.wp.com\/norttipaikalle.fi\/wp-content\/uploads\/2022\/02\/pexels-photo-3807738.jpeg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/norttipaikalle.fi\/wp-content\/uploads\/2022\/02\/pexels-photo-3807738.jpeg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/norttipaikalle.fi\/wp-content\/uploads\/2022\/02\/pexels-photo-3807738.jpeg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/norttipaikalle.fi\/wp-content\/uploads\/2022\/02\/pexels-photo-3807738.jpeg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/norttipaikalle.fi\/wp-content\/uploads\/2022\/02\/pexels-photo-3807738.jpeg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":3381,"url":"https:\/\/norttipaikalle.fi\/fi\/phishing-attacks\/","url_meta":{"origin":1903,"position":4},"title":"Phishing attacks – keep yourself safe!","author":"Alex","date":"2024-03-15","format":false,"excerpt":"Have you ever received an email urging you to \"verify your account\", sign an unexpected document, or promising a \"free gift\"? 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